Amazon.com customer service phone number...

I was faced with one of those unfortunate moments where I had to cancel an order from Amazon.com. I have had no complaints about them so far. I had ordered a DVD which was supposed to arrive before Nov 21 but then I realized that it will not even be shipped before Nov 23. So I decided to cancel the order. I log on to my account hoping that it will be a click of a button to cancel the order since it has not even shipped from the location yet.
To my surprise, I get a message saying that my order cannot be canceled at this time since it was in the process of being shipped. The estimated ship date still says Nov 23 to Nov 28. Today is Nov 16 but I still could not cancel my order. My next instinct, as would anyone else's be, was to look for the customer service phone number. I go to the search box in Amazon.com website and search for "customer service phone number". True to the spirit of Amazon.com here is what I got. I was literally dumbfounded. I then start my manual search process and no where in the entire site could I find a number to call them. I started feeling really stupid thinking that such a reputed company like Amazon.com would not publish their customer service phone number on their website.
After searching for about 15mins, I gave up on the Amazon.com website and turned to our dear friend google. The first link gave me the numbers I was looking for. Someone (bless your heart) was kind enough to create a web page to provide all the necessary phone numbers to get through to Amazon. Once I got hold of the number, I was able to reach a live agent, explain the situation and got the order canceled in less than 2 minutes. I just cannot comprehend as to why they would not have this information on their own website. This is not going to make me stop buying for Amazon.com but will definitely make me think twice before I place my next order.

Below is an excerpt from this web site of all the Amazon.com customer service phone numbers and contact information:

US Customer Service
Phone toll-free in the US and Canada: (800) 201-7575 or (866) 216-1072
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
Another direct line: (206) 266-2335
E-mail: orders@amazon.com (I think this will still work, but no guarantees)

Amazon's rebate center: 1-866-348-2492
Amazon Corporate Accounts:1-866-486-2360

Snail mail to customer service
Amazon.com, Inc.
Customer Service
PO Box 81226
Seattle, WA 98108-1226

Service for Amazon Sellers
877-251-0696
They also have special e-mail accounts for spoofing and abuse:
stop-spoofing@amazon.com
reports@amazon.com
(This information was provided by a reader! Thanks!)

Canadian Customer Service
Phone 9 a.m. to 10 p.m. Eastern time, 6 a.m. to 7 p.m. Pacific: (877)-586-3230

Corporate Offices, Seattle
(206) 622-2335
The fax number has changed. 206-266-1832 is no longer a fax number.

New! Fax for Amazon's legal Department: 206-266-7010

UK Customer Service
Phone: +44.208.636.9200
More UK numbers, from a reader:
Freephone (only from within the UK): 0800 279 6620
Phone (outside the UK): +44 20 8636 9451
Fax (free from within the UK): 0800 279 6630
Fax (outside the UK): +44 20 8636 9401

Bout with vonage...

Vonage with all its woes in the VoIP space should be very much customer friendly. But that does not seem to the case. Below is their policy.
1. You sign up for Vonage service as a new customer.
2. Vonage ships you a defective router.
3. You plug it in and find that the voice service does not work.
4. You call Vonage and you are with a customer service agent for 1.5 hours and follow all their mundane reboot processes only to be declared at the end that the router is defective and needs to be replaced.

Here comes the best part...

5. The customer service agent goes through the process of ordering a replacement unit and gives you a RA# for the defective unit.
6. She then tells you that it is the customers responsibility to ship the defective unit back to them within 14 days. Vonage does not send a pre-paid shipping label to ship the defective unit back to them. This is their policy.

If I understand this correctly, Vonage ships you a defective unit, make you go through troubleshooting over the phone for 1.5 hours on a defective unit and then make the customer pay to ship that defective unit back to them. In the entire conversation, never once did the customer service agent accept that it is Vonage's mistake and would take the entire responsibility to replace the unit and make the customer happy. I do not see how Vonage can retain customers when they have such customer unfriendly policies.
When I demanded to speak to the supervisor, I was put on hold for 10 mins and the agent came back saying that they are making an exception in my case and as a goodwill gesture they will send me a prepaid shipping label which I can use to ship the defective router back. It was as if, Vonage would like to push the customer as much as they could to get them pay for the shipping charges and when they realize that they could loose a customer, they do everything to retain them back. Now what do you call this policy? I call this BS!!!!

Resurrected...

This space has been officially resurrected. Watch out for more frequent updates.